GENERAL ADMINISTRATOR - PERMANENT - BURY, MANCHESTER
Vacancy ref: 3777
We are instructed to only submit to our Client candidates whose qualifications and experience match client’s specification and are able to work within the EU/UK.
Our Client is a market leader in providing specialist software, outsourcing and information technology (IT) services to the human resources, local government, education and public safety markets. They are currently seeking a General Administrator for their office in Greater Manchester.
QUALIFICATIONS & EXPERIENCE:
Essential
Previous office/administrative experience.
GCSE (Or equivalent) Grade C or above, English, Mathematics
Microsoft Office - Word & Excel
Good numeracy skills
Good communication skills.
Good attention to detail
Able to work on own initiative.
Desirable
Previous legal industry experience
JOB SCOPE:
Overall Purpose:
To provide support for the Advocacy & Insurance Department in administration tasks
Main Responsibilities:
· Distribution and recording of post
· General filing of tribunal post
· Collection/delivery of internal post between buildings as per the rota
· Processing of information received via correspondence (dates, consultant details, directions and orders etc) onto tribunal database
· Processing of new tribunals via database including production of appropriate correspondence
· Handling general enquiries regarding tribunal case information
· Process case closures, including chq requisitions were appropriate
· Archiving of closed tribunal case files, and maintenance of associated records to allow retrieval, mainly via scanning.
· Carry out any other reasonable management instruction
Business Focus
· Collaborates, rather than competes with colleagues to deliver results.
· Seeks opportunities to gain an understanding of the industry and, where appropriate, our competitors.
· Understands The Company’s vision and how it impacts on own business area and personnel objectives.
· Thinks about implications of decisions.
· Acts responsibly with The Company’s resources.
Personal Impact
· Recognises the need to treat people as individuals.
· Can be relied upon to deliver the right service in a timely manner.
· Demonstrates a positive attitude towards delivering excellent customer service.
· Communicates own views clearly and concisely whilst showing sensitivity towards others.
· Asks questions to understand objections and offers appropriate and reasoned arguments.
Change & Innovation
· Seeks to update own skills in order to meet new tasks and challenges that come with continuous improvement.
· Makes practical suggestions to improve processes that positively impact upon the service delivered to customers.
· Promptly adapts priorities and workload to take on board changing circumstances.
· Volunteers to pilot new innovations, processes or systems in own area.
Decision Making
· Assists customers in decision making acting as a trusted advocate of best practice.
· Makes well thought out choices within own area of expertise and influence.
· Takes decisions within appropriate timeframes.
· Escalates decision making to manager when appropriate.
· Clearly explains how own decisions benefit the business, the customer or colleagues.
Performance Management
· Able to explain personal goals and performance indicators clearly.
· Completes tasks to the required quality standards on time.
· Acts upon feedback to improve personal performance.
· Accepts responsibility for own successes and failures.
· Demonstrates appropriate personal work standards.
Open Communication
· Demonstrates openness and honesty in communication with others.
· Shows good judgement when deciding which pieces of information need to be shared and with whom.
· Balances listening and contributing when dealing with individuals or teams.
· Communicates detailed information concisely, correctly and at the right time.
· Keeps others informed of customer concerns or changing needs.
Self Development:
· Keeps up to date with developments within own specialist area and seeks regular development of skills and knowledge.
· Responds positively to feedback and acts upon it.
· Sees new tasks and challenges as opportunities to learn and develop.
· Sets realistic and timely personal development targets and works hard to achieve them.
· Proactively shares knowledge with colleagues.
Salary: Negotiable, please quote us
For more information please contact Chris Willard on 01689 828 999 or email chrisw@woodland.co.uk
IF YOU ARE INTERESTED IN THIS POSITION PLEASE CONTACT US AS SOON AS POSSIBLE.