HR ADVISOR - PERMANENT - PETERBOROUGH

Vacancy  ref: 3833

We are instructed to only submit to our Client candidates whose qualifications and experience match client’s specification and are able to work within the EU/UK.

 Our Client is a market leader in providing specialist software, outsourcing and information technology (IT) services to the human resources, local government, education and public safety markets. They are currently seeking an HR Advisor for their office in Peterborough

 QUALIFICATIONS/EXPERIENCE:

• Good working knowledge of all major areas of HR, recruitment and training and ability to communicate and relate with all levels within an organisation
• PC Literacy – Word, Excel
• HR Experience
• Application Knowledge
• Practical knowledge of employment law
• Customer Focus
• Planning and Organising
• Researching Skills
• Policy Development Skills
• Methodical
• Accurate
• Supportive

 Personal Skills:

• Teamwork and Co-operation
• Self Management and Control
• Customer Service Orientation
• Interprets customer’s needs and provides clear guidance

 JOB SCOPE:

 Purpose:

• To maintain, develop and enhance the Service Delivery Library (including the Training SDL) in accordance with changing best practise, employment legislation and case law developments
• To provide a professional human resource consultancy service to all clients requiring Advice Line support which may require on site support
• To provide a framework for and be responsible for ISO, mood mapping, data protection and all other HR, training and recruitment support activities for the HRO division across all HRO sites.  Additionally, to support the division with client specific research and queries
• To perform all duties in accordance with the company Health & Safety and Quality policy procedures
• There may be additional activities to perform from time to time in order to maximise the contribution to The Company’s HR’s goals and objectives

 Main responsibilities and Opportunities:

• Assists the management of day to day HR Advice Line queries and client documentation for client base
• (internal and external enquiries)(policies and procedures)
• Interprets client requests and provides clear guidance through effective listening and questioning
• Prioritises work effectively taking into account the needs of a range of clients and external deadlines
• Responds to client issues within agreed timescales, manages client expectations through effective communication
• Provides advice and guidance based on employment legislation and best practice and client requirements
• Responsible for all policy and procedure updates for clients, including the delivery new client start up documentation
• Is able to get to the route of the problem through effective listening skills and provide the most appropriate course of action
• Demonstrates clear understanding of current employment legislation
• Communicates effectively both verbally and in writing using the most appropriate media dependant on circumstances
• Recommends both reactive and proactive solutions to client issues
• Liaises with HR Administrators to ensure consistency and continuity in service delivery through regular one to one meetings, both informal and formal
• Utilises appropriate IT systems

 Provides Customer Service:

• Develops relationships with customers by listening and responding to customer needs
• Manages Customer expectations by agreeing realistic deadlines and schedules for completion of work
• Meets deadlines as specified in Client SLA’s
• Understands impact of HR solution on ‘bottom line’ in terms of business benefits
• Ensures professional processes and documentation are logged, updated and maintained in a standardised format
• Considers new ideas to add value to the customer without incurring unnecessary extra cost to The Company, thereby potentially generating additional income

 Undertaking Research and Development into Newly Developing Areas of HR and ensure all Clients, Internal and External are Fully Briefed/Trained on the Changes as Appropriate:

• Undertakes research and development in newly developing areas of HR management in liaison with the HRO teams in order to develop standard policies, procedures and practices for use by all HRO divisions in the delivery of service to clients
• Responsible for on-going maintenance and development of all policies, practices, models and templates within the service delivery library
• Working with the HRO teams deliver HR/employment law briefings, training and updates to internal and external clients on client of The Company’s premises as applicable
• To support the HRO team in their day to day activities, by giving them advice and guidance on policy, best practice and employment law, to provide training where necessary and equip them generally with the skills and materials to deliver their services to clients
• Displays knowledge of a wide range of HR issues
• Understands the practical application of HR policies within the workplace and is able to interpret them into advice line support provision
• Understands the implications of legislative changes on HR policies and takes appropriate action

 Undertake Ad hoc Projects as Part of the COE Team and/ Client projects:

• Implements/carries out activities within general scope of the project and within accepted project management methods as directed
• Work in accordance with ISO/BSI procedures and mood maps and provide support for any internal (or external) audits that take place

 Ongoing Development of Professional Competencies:

• Provides mentoring facilities to colleagues not directly managed by the post holder
• Leads by example and initiates development plans linked to competencies relating to both the strategic and specific areas of human resources
• Uses a range of self-study methods to improve personal capability.  Charts and logs professional development supported by CIPD
• Attends relevant learning events and seminars and integrates learning and latest practices into day to day activity.  Shares knowledge with team

 Salary: £20,000 - £25,000 per annum

 For more information please contact Chris Willard on 01689 828 999 or email chrisw@woodland.co.uk

 IF YOU ARE INTERESTED IN THIS POSITION PLEASE CONTACT US AS SOON AS POSSIBLE.

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